Booking Conditions, Pod, Boat & Lodge.
You must be over 18 years of age and be authorised to make the booking and to accept these Booking Terms & Conditions by all persons named on the Booking Form. You will be responsible for making all payments due. On receipt of documents from us you must advise us if anything appears to be incorrect. We (the owners) regret that we cannot accept liability if we are not notified of any inaccuracies within 10 days of our dispatching the documents to you. We reserve the right to refuse a booking without giving any reason.
In order to confirm your booking a non refundable deposit for 30% for lodge and 15% for pod & boat, of the total fee must be received by the date on the invoice. If we do not receive your payment then we will release your reservation and will not be able to guarantee that the property will subsequently be available.
We must receive the balance of the fee / surcharges 4 weeks prior to the booking arrival date. If payment is not received by us in full and by the date given in our confirmation then we reserve the right to treat the booking as cancelled. In this case, cancellation charges as set out in the clause “Cancellation by you” will be applicable.
NB: No reminders of payment dates will be sent.
Bookings received 4 weeks or less before the booking arrival date must be paid in full.
Although we would not anticipate any costing errors on the confirmation invoice, should there be an obviously incorrect price shown, we will then issue a new invoice and will not be bound by the price shown on the incorrect invoice.
All queries regarding any invoice/bill to be made within 14 days of invoice date.
We reserve the right to claim any applicable charges and statutory
interest at 8% above the Bank of England reference rate in force on the
date the debt becomes overdue and the debt remains unpaid.
A binding contract comes into existence when your booking is confirmed (when you are booking 4 weeks or less before departure) and in all other cases when we dispatch our confirmation invoice. This contract is governed by English Law. It is mutually understood and agreed that any dispute, claim or any other matter that arises out of this contract or your holiday will be dealt with by the courts of England and Wales.
CANCELLATION BY YOU
You may cancel your booking at any time. Cancellation must be communicated to us in writing and takes effect from the date received by us.
Less than 4 weeks prior to arrival date – 100% of full cost retained, and any monies outstanding will still be due, an invoice will be sent for final payment.
Between 4 – 6 weeks prior to arrival date – 80% full cost retained
CANCELLATION BY US
It is extremely unlikely that we will have to make any changes to your booking. However, occasionally we may have to make changes and reserve the right to do so at any time. Most of these changes would be minor and we will advise you of them as soon as they may be applicable. If we are forced to cancel the booking because of force majeure or for any reason that makes the property unfit for rental, you will have the choice of either allowing us to try to locate a suitable alternative property on your behalf or of cancelling the booking and accepting a full refund of all monies paid to us. Please note that we are not liable for any consequential loss or incidental expenditure resulting from the cancellation of your holiday.
It is the responsibility of the Guests to insure that their personal possessions are insured. We cannot accept any liability for theft of, loss of or damage to personal possessions.
We also recommend that guests arrange adequate travel insurance for cover in case of cancellation (see CANCELLATIONS).
Complaints must be reported immediately to the owners of the property or to their representatives thereby giving them the opportunity to rectify the problem during your stay. If the problem cannot be rectified during your stay you must write to us within 28 days of departure giving full details of your complaint. We cannot accept complaints if you have not followed the course of action laid down in this clause.
OCCUPATION OF THE PROPERTY
Only the named guests are permitted to use or stay in the property. If you are expecting overnight visitors, you must let us know. You and your party must not exceed at any time the numbers of sleeping places, i.e. 2 + 2. We accept children from the age of 3years and over in the lodge. The owners or our representatives have a right at all times to refuse access to the property for people who are not members of the party.
LOCATION MAP & DIRECTONS + KEY COLLECTION
A Location Map & Directions can be found on this web page under location. Please collect keys from reception on arrival.
This is from 3.00pm for lodge and 1pm for pod, on the arrival day booked. We may be a little flexible on this. Please check with us within a few days of your arrival date and when possible we will be happy to oblige.
DEPARTURE/CHECK OUT TIME
This is by 11.00am on the departure day booked. We can be a little flexible on this, provided that there are no imminent new arrivals. Please check with us on your arrival and when possible we will be happy to oblige.